Cosil Instruments Company (“Cosil Instruments”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quotation, place an order, or communicate with us.
- Information We Collect
We may collect the following categories of information:
- Information you provide
Name, job title, company name
Email address, phone number, country/city
Shipping/billing address (for orders)
Inquiry details (messages, requested products, specifications)
- Information collected automatically
Device and browser details (IP address, browser type, operating system)
Website usage data (pages visited, time spent, referring/exit pages)
Cookies and similar technologies (see Section 6)
- Business-to-business information
If you are a distributor, hospital, clinic, or procurement contact, we may keep records of quotations, purchase history, and communications for commercial and compliance purposes.
- How We Use Your Information
We use information to:
Respond to inquiries and provide quotations
Process and fulfill orders (including shipping, documentation, and support)
Provide product updates, catalogues, and service communications
Improve website performance and customer experience
Maintain business records, quality tracking, and complaint handling
Comply with legal/regulatory obligations and protect against fraud or misuse
- Legal Bases (where applicable)
Depending on your location and applicable law, we process data based on:
Your consent (e.g., marketing emails where required)
Contract necessity (quotes/orders)
Legitimate interests (customer service, business operations, security)
Legal obligations (tax, export, compliance, regulatory documentation)
- Sharing and Disclosure
We may share information with:
Logistics and shipping partners to deliver orders
Service providers (IT hosting, analytics, email tools) under confidentiality
Professional advisors (legal, auditors) when required
Authorities/regulators if required by law or for compliance
We do not sell personal information.
- International Transfers
If you are located outside Pakistan, your information may be processed in Pakistan or other countries where our service providers operate. We take reasonable steps to protect information during transfers.
- Cookies
We may use cookies for:
Essential website functionality
Analytics (to understand traffic and improve the site)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
- Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.
- Data Retention
We retain personal information only as long as necessary for:
Providing services and fulfilling orders
Maintaining business records and quality/compliance documentation
Resolving disputes and enforcing agreements
Retention periods may vary based on legal and operational requirements.
- Your Rights
Depending on applicable law, you may request:
Access, correction, or deletion of your information
Objection or restriction of processing
Withdrawal of consent (where processing is based on consent)
To make a request, contact us using the details below.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us
Cosil Instruments Company
Address: GhuenKe, 500m Link Road, SialKot 51310, Pakistan
Phone: +92 332 7327777
Email: sales@cosilinstruments.com
